Day 799 - Cancelled Supply Order 📦 & Seeking Answers on FB 👩💻
Thursday, March 9th, 2023 📦 Something that Mom forgot to mention earlier in the week was the issue we had with our DME. Last week when we received the call from ENT saying that we had a decannulation date set (for today) Mom was in the middle of confirming our supply order for shipment with our DME via email. Mom was excited about the good news and let our DME account manager know that we had a decannulation date scheduled, and that if successful we would be able to stop respiratory supplies at some point in the future. Well it turns out that the account manager ended up just canceling ALL supplies, all together that day. All respiratory supplies and all enternal (GI) supplies! While at the hospital Mom had followed up with her to ask why we had not received our order yet (that we had just confirmed for shipment). On a completely separate topic, our orders have been getting later and later each month. Originally when we got out of the hospital we were receiving them on the 12th. ...